Refund policy

No Refund / No Return Policy – Fragrances

Due to the nature of our products, all fragrance sales are final.

For health, safety, and hygiene reasons, we do not accept returns, exchanges, or refunds on any perfume or fragrance product once it has been shipped — whether opened or unopened.

Please make sure to review all product details before purchasing. If you have any questions about a scent, feel free to contact us prior to ordering at khrosoffical@gmail.com.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please email us within 48 hours of delivery with photos of the product and packaging. We will gladly evaluate the issue and make it right.

Lost Packages

If your package is lost in transit, contact us and we will assist with next steps depending on the carrier’s investigation.

Thank you for understanding — this policy ensures the safety and authenticity of every bottle we ship.